Shipping policy

SHIPPING INFORMATION

Shipping methods

All orders are shipped via express courier (shipments by registered mail will also be resumed as soon as possible).
The customer will receive a shipment tracking code by e-mail within the evening of the day the shipment takes place. With this code, you will be able to be updated on the status of the shipment step by step.

Time to prepare orders

All orders that will be delivered by Express Courier received by 9.00 am, Monday to Friday, are prepared and delivered to the express courier by the same day. All orders received after 9.00 am Monday to Friday, Saturday and Sunday are prepared and delivered to the courier the following day (excluding Saturday). For example, an order received on Tuesday afternoon is delivered to the express courier on Wednesday. (Hours refer to the Italian time zone)

Delivery times

Express courier

Italy
Express Courier takes 24 hours for delivery across Italy, except for some locations in the Apulia, Basilicata, Calabria, Sicily and Sardinia regions, where delivery is scheduled within 48 hours.
Europe - Usually 24/48 hours
United States and Canada - Usually 48 hours on the Atlantic coast, 72 hours on the Pacific Coast
Other destinations - From 3 to 5 days

Special offers for shipping

Sometimes they will be presented directly on the site, special offers and initiatives, which will reduce the cost of shipments. To be updated, we recommend that you sign up for the site's newsletter or follow the Little Rok Original facebook page - https://www.facebook.com/rok.little

Returning a purchased item (or full order).

The return or exchange of a purchased product must be made within 14 days from the date of receipt of the goods. Shipping costs for returning a purchased product are the responsibility of the buyer: Little Rok will make free shipping for item or size change (one time only).
In case of refund of the order, the shipping costs will not be returned (because the shipment has been made).
You will not be refunded or returned items purchased on SALE or with special promotions.

For any other information you can contact us by e-mail.

Language
Italian
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