Terms and conditions

Generality

  • The following provisions establish the general conditions of distance selling on the Italian territory of the products offered by Rocco Cosentino through the website www.mylittlerok.com.
  • Rocco Cosentino retains full ownership of the products until delivery and collection of the full price, including expenses and taxes.
  • Address: Via Enrico Caviglia 3 / A - 20139 Milan - Italy.
  • The sales process through the website www.mylittlerok.com (hereinafter "the Store") was carried out in full compliance with the legislation on distance selling and in particular with articles 50 and following of the Italian Consumer Code D. Lgs n. 206 of 6 September 2005.
  • The use of the distance selling process described in these general conditions of sale is reserved for consumers (hereinafter "the Customer" or "Customers" or "Consumers") who act on their behalf and reside in Italy (or all 'abroad).
  • The execution of the purchase order through the website www.mylittlerok.com implies total and absolute prior knowledge of these general conditions of sale and their full acceptance.
  • These general conditions of sale are to be considered applicable and in force as long as they are accessible from the website www.mylittlerok.com.
  • The products are offered for sale in Italy (shipping to some other countries can be requested).
  • Only available products can be ordered with the exception of promotional offers with a certain duration. In this case, the Consumer must pay attention to the time limits of validity of the offer.
  • In the event of a dispute arising from this contractual relationship, the parties undertake to seek, before any legal action, a solution dictated by common sense.
  • In compliance with articles 52 and 53 of the consumer code, the Store provides Consumers with information relating to the products and makes Consumers aware of the set of main characteristics of the goods offered (size, sizes, colors, composition, description, etc. ) and the price, including taxes and duties. Furthermore, the characteristics will be visible in a photograph on the website illustrating the offer. All original designs or prints are sold unframed, unless otherwise noted on the individual item. The Consumer acknowledges that the photograph of the product on the site has an indicative value. There may be changes due to the treatment of the photograph. All information is given through the website www.mylittlerok.com in accordance with article 52 of the consumer code.
  • Prices are indicated in Euros. The VAT imposed is the Italian VAT.
  • Rocco Cosentino reserves the right to modify these general conditions of sale at any time.

General conditions of Sale
  • The acceptance and confirmation of the order are carried out by entering data in four successive phases:
    1. Adding the selected products to the cart
    2. Indication of personal coordinates for delivery
    3. Payment method selection
    4. In case of payment by credit card, the final acceptance by the Customer is made by entering his bank details (credit card number and expiry date).
  • To change your order, just click on the "cart" icon at the top right of the screen. The change is only possible up to the stage before the "payment".
  • The final confirmation of the order is made by entering the bank details, or credit card data, in the case of online payment.

Products and prices

1. Rates

  • The selling price of the products online on the website www.mylittlerok.com, indicated in euros, is the one in force at the time the order was registered by the Customer.
  • The price does not include shipping costs, entered separately from the price of the products purchased and according to the amount of the order. The shipping costs will be indicated before the order is registered by the Customer.
  • The prices include the VAT rate applicable on the day of the order and any type of change in this rate will be automatically applied to the price of the products sold.
  • The selling prices of the products can be changed at any time. This change will be reported to the Customer prior to the order.

2. Product characteristics

  • Before ordering, the customer can search for information on the site, on the essential characteristics of the product or products they wish to purchase.
  • The Customer selects one or more products from the different categories proposed on the site, with the possibility of knowing the set of essential characteristics of the products (dimensions, sizes, colors, composition, description, price).
  • These characteristics are also visible thanks to the photograph illustrating the product or the explanatory figure. Product photos are not part of the contractual field. The Customer acknowledges that the photograph representing the product that appears on the website has only an indicative value. Alterations may indeed appear due to the treatment of the photo itself.
  • In the event that a supplier modifies a product, the graphic representation of the same cannot engage the responsibility of the seller or affect the validity of the sale.
  • Rocco Cosentino reserves the right to modify the assortment of products according to the obligations associated with its suppliers.

3. Specific conditions of offers on www.mylittlerok.com

  • In the specific context of certain operations, "offers" or "vouchers", the discount will be divided proportionally on the value of each item.

The orders
  • Each order presupposes adherence without restrictions or reservations to these general conditions of sale.
  • Any order made through online payment will be taken into consideration only after the payment has been accepted by the GIE credit card, queried through the PayPal payment server.
  • From the moment in which the Customer has registered the order by clicking on the "Confirm" button, he consciously and without reservation accepts these general conditions of sale, the price, volumes and quantity of the products offered for sale and ordered.
  • The Customer can cancel the order through his legal right of withdrawal.
  • The Customer's order must be confirmed by the Store through an e-mail. The sale will be considered final only after the Store has sent this order confirmation to the Customer and the full price has been collected.
  • Rocco Cosentino recommends the Customer to keep the information contained in the order confirmation sent by the Store on a paper or electronic document.
  • Rocco Cosentino sells the products on its website only at retail and to final consumers. Any order manifestly not corresponding to a retail sale and, more generally, any fraudulent or alleged order will be considered void.

Confirmation and storage of the order
  • The order number will be communicated to the Customer following the acceptance of the transaction by the bank. The order confirmation, once accepted, will be sent to the Customer via email as soon as possible, in accordance with Article 53 of the Consumer Code. This email will contain a reminder of the items ordered, the amount paid, the shipping costs and the order number.
  • In the event that, regardless of our will, an unavailable item has been ordered, a notification of unavailability will be sent to the customer via email and, in the event of payment by credit card, the refund of the amount of the missing item. will happen within 10 days.
  • Orders are stored on our server for a period of 10 years starting from the last order. At any time, the Customer can access the details of the orders by sending an email with a request for information from the site itself.

Payment
  • Payment must be made at the time of the online order by the Customer. At no time, the sums paid cannot be considered as installments or advances.
  • All orders are payable in euros or dollars.
  • To pay for the order, the customer can pay by credit card or through a PayPal account.

Payment by credit card
  • The payment by the Customer can be made by credit card, a simple and safe means for online purchases. the Store accepts payments through all cards accepted by PayPal.
  • We guarantee our customers maximum security thanks to the most widely used encryption solution on the market. In fact, by clicking on the bank card held, the customer will be directed to the payment site supervised by PayPal, which implements the SSL security standard. Confidential data are transmitted encrypted to Paypal. The transaction is automatically charged on the day the order is shipped to the customer and at the latest 5 days after the order has been placed on the site.
  • The Store reserves the right to ask for a photocopy of the customer's identity card and / or credit card for payments made by credit card (front - only the first 4 and last 2 digits - and back).

Check against credit card fraud
  • The information provided with the order is subject to automated data processing by the PayPal manager. This processing is aimed at analyzing the transaction and preventing credit card fraud. PayPal and Rocco Cosentino are recipients of the data relating to the order. The non-transmission of data relating to the order prevents the realization and analysis of the transaction.
  • Rocco Cosentino has the right to verify the personal data provided by the Customer and to take the measures deemed necessary (request for a justification or cancellation of the order) to verify that the person whose bank account is being charged is the same person who made the order and to avoid all fraudulent use of bank cards.
  • The Customer guarantees Rocco Cosentino that he has the necessary authorizations to use the payment method chosen when registering the order form.
  • Rocco Cosentino reserves the right to suspend or cancel any order and / or delivery, whatever its nature and status, in the event of non-payment of the sum due by the Customer, in the event of a payment accident, or in the event of fraud. or attempted fraud relating to the use of the website.
  • Penalties of an amount equal to the legal interest rate plus three points are fully applicable to the unpaid amounts at the end of a period of ten days after the date of shipment or notifications of refusal of bank payment or any other method of payment. The shipment of any other new order may be suspended in case of late payment of a previous order.

Shipping
  • Shipments are made by express courier.

Returns and Refunds
  • Customers who are not satisfied with the products received can exercise the right of withdrawal provided for in Article 64 of the Consumer Code. The Customer has 14 calendar days from the date of delivery of the products (indicated on the envelope).
  • Within the aforementioned term, the Customer will return the goods to the Store in Italy by shipment. To do this, simply return the items intact, unused, with their original packaging.
  • In case of payment by credit card, the refund is made by crediting the account from which the payment of the order was made. Shipping costs are not refunded. The refund is made within a month or more from the date of receipt of the returned products by the Store.


The return must be made to the following address:

Little Rok by Rocco Cosentino
Via Enrico Caviglia 3 / A
20139 Milan - Italy


The costs of returning the products are charged to the customer.

Right of withdrawal

  • The Customer has the right to notify the company of his renunciation of the purchase, without penalty and without having to indicate the reason, within 14 calendar days starting the day after the delivery of the package.
  • In case of payment by credit card, the refund is made by crediting the account from which the payment of the order was made. Shipping costs are not refunded. The refund is made within a month or more from the date of receipt of the returned products by the Store.
  • The costs of returning the products are charged to the customer.


Warranty - Compliance

  • In case of non-compliance or apparent problem of the product sent, the Customer can make a complaint via e-mail.
  • The returned item must then be sent to the following address:
Little Rok by Rocco Cosentino
Via Enrico Caviglia 3 / A
20139 Milan - Italy


Property

  • Rocco Cosentino retains full ownership of the products until delivery and collection of the full price, including expenses and taxes.


Nominative data

  • To learn more, we invite you to read our security and personal data policy.


Dispute settlement

  • In the event of a dispute arising from this contractual relationship, the parties undertake to seek, before any legal action, a solution dictated by common sense.
  • The parties agree that all disputes relating to the sale through the website as described above will be devolved to the jurisdiction of the forum in which the customer has his domicile.